In today’s era, online streaming sites and apps have gained more importance than regular shows on television, because they have become a great OTT platforms and provide a variety of genres according to the mood and taste of the user.
But what if at some point in time these OTT platforms stop working due to some error? This might cause a great problem.
Disney+ is one of the most widely used video streaming services, but it isn’t always reliable. Nothing is more annoying than trying to use your Disney+ account but being unable to do so due to recurring difficulties and problems.
In order to resolve the issue of Disney+ not working, check your internet connection and clear your cache, these are the simplest ways to solve the problem.
This tutorial will outline all the actions you can take to fix any issues you may be having with Disney+ streaming on any of your devices.
Why is Disney plus not working?
There are various reasons why you might face the problem of Disney+ not working:
- Unstable internet connection and slow speed.
- Cache issues in the Disney plus app.
- Problems faced in the web browsers like Google Chrome, Firefox, etc.
One of the simplest ways to resolve this problem is to simply restart the Disneyplus app, and if this issue is not yet solved, you can follow the troubleshooting methods below, to get the solution for Disney + not working.
Consistent streaming will be made possible by the quick changes described in this post in any nation where the service is offered. You won’t have any trouble streaming Disney+ UK, Disney+ Malaysia, Disney+ Australia, or Disney+ Peru.
5 Fixes: Disney Plus Not Working
Check Internet Connection
One of the best and easiest ways to solve the issue of Disney plus not working is to check the internet or Wifi connection.
Although it may seem simple, make sure you have a working internet connection if you are experiencing issues with the Disney Plus app.
There are numerous ways to do this testing, but one of the simplest is to look for WiFi and mobile signal strength icons at the top of your phone or tablet.
Reboot your WiFi router and cable modem if there’s a problem with your connection by turning them both off for at least two minutes, then turning them back on and waiting for your connection to reestablish for roughly 10 minutes.
Close and reopen the app
Closing and reopening the app should be your first line of defense if Disney Plus’ servers aren’t the issue. If you’re using a PC, you can close the browser and open it again. This can help in resolving the Disney+ not working issue.
Additionally, you might want to try exiting and reentering the app. Some people even remove the application and reinstall it. All of these remedies frequently solve any problems you may be experiencing.
If you have tried checking the network issue and everything seems fine and still facing Disney plus not working problem then clear the cache on your Android and iOS devices.
Although data can get corrupted, the cache is typically a good thing, especially as it develops. Cleaning the app’s cache occasionally is a good idea.
It could also be worthwhile to delete the app data while you’re at it, as this will clear out all of the settings and account information. After that, you’ll need to log back into Disney Plus.
Clear Cache on Android:
To clear the cache on your Android devices, follow these simple steps:
- Open the Settings app.
- Search Apps.
- Under “See all apps,” look for the Disney Plus app.
- Then select Storage & cache.
- Click on Clear Cache.
- For a fresh start, you can also choose Clear storage.
Clear Cache on iOS devices:
Disney Plus must be uninstalled and reinstalled through the App Store if you’re using an iPhone or iPad because iOS does not provide a quick way to clear the app’s cache.
Check for updates
Although running slightly older versions of an app rarely causes Disney plus not working issues, it can occasionally lead to conflicts. in particular when there are more significant upgrades that include server-side adjustments
. Make sure to see whether the Disney Plus app has any updates available. Update your browser if you’re using a computer to access it. Checking to see whether your hardware has any updates available makes sense as well.
Update the Disney Plus app
Follow the given steps in order to update the Disneyplus app:
- Open the Google Play Store app.
- Tap the icon for your profile.
- Choosing Manage apps & devices.
- Press Updates are available.
- See if there is a Disney Plus update available.
- If so, select Update by tapping on the button next to it.
Read Also: How To Cancel Disney Plus Subscription
Most Common Disney plus Error codes
You might also encounter a few more error codes, and the majority of them have to do with streaming permissions. This indicates that the content you’re attempting to watch is either unavailable where you are, out of date, or out of rotation.
These include error codes 11, 15, 29, 35, 36, 41, and 44, to name a few.
These mistakes can occasionally also be the result of internet issues. Restart the app and try again if you’re certain that the material should be accessible in your area.
Here we have provided the list below of the errors encountered and showing Disney+ not working issue and their meaning:
|ERROR CODE||MEANING||Possible fixes for error|
|Error code 22||Disney+ parental controls are working as intended||Check the content’s availability, turn off your VPN, change your location, or log out of kid’s mode|
|Error code 31||The app has trouble verifying your location.||Reset location settings, turn on location services (see above), and disable VPN.|
|Error code 43||The video or movie is no longer available for streaming.|
Either you must wait for its return or take it off your watchlist.
|Error code 86||“We’re sorry; this account has been blocked.”|
Verify that the account holder is at least 18 years old, turn off your VPN, reset your location, and contact customer service.
|Error code 9||Login or payment issue||Sign in and out again, then confirm that your billing information is current.|
|Error code 25||Internal Error||Sign out and back in again, refresh the Disney Plus web player, or get in touch with customer care.|
|Error code 87||Login or password issue||Logout and re-login, review payment and billing information, and reset your password|
These are the most common Disney+ issues or error codes that users encounter and their solutions. Visit the Disney+ Help Center, which offers tutorials and ways to get in touch with the support staff, if you still need assistance.
Alternatively, if you are tired of Disney+ and still unable to resolve the issue, it may be time to look for a different streaming provider.
Read Also: How To Delete Disney Plus Account
Frequently Asked Questions
What is the price of Disney Plus?
Disney Plus’s Basic package is $7.99 per month or $79.99 per year. The Disney Bundles, which include Disney Plus, ESPN Plus, and Hulu for $13.99 with advertisements, are also available. If you spend $19.99 each month, the adverts will be removed.
In which countries is Disney Plus available?
Disney Plus is available in North America, Latin America, Asia-Pacific, and Europe.
Is Disney Plus having trouble loading?
The possible reason for your Disney Plus having trouble loading could be that the app must be awaiting an update installation. What you should do is check for the Disney+ app update and install it if there is any available.
How much data is used by Disney Plus?
The amount of data that Disney Plus uses depends on the streaming quality of the content. When streaming in 1080p on a smartphone, you’ll use 2.5GB per hour. Every hour, HD will consume 2GB. If you’re able to handle SD, you’ll only consume 0.6GB each hour.